Cancellation & Refund Policy

1. Subscription Cancellation

You can cancel your paid subscription to Vidvatta's Services at any time.

• How to Cancel: Subscriptions can typically be canceled through your account settings on the Vidvatta platform. If you encounter any issues, please contact our customer support team at [Insert Customer Support Email Address or Link to Support Page].
• Effect of Cancellation:
  • Upon cancellation, your access to the paid features of the Services will continue until the end of your current, prepaid billing period (e.g., month or year).
  • We do not prorate or refund any portion of the subscription fees for the remaining period of your active subscription term upon cancellation.
  • At the end of your current billing period, your subscription will not auto-renew, and you will not be charged further. Your account may then revert to our "Starter (Free)" plan, or access to certain features may be restricted, depending on the then-current service offerings.
• Cancellation by Vidvatta: We reserve the right to suspend or terminate your access to the Services for non-payment of subscription fees or for a material breach of our Terms & Conditions, as outlined therein.

2. Refund Policy

2.1. General Policy

Generally, fees paid for subscriptions to Vidvatta's Services are non-refundable, except as expressly stated in this policy or as required by applicable law. We encourage users to leverage our "Starter (Free)" plan [cite: 12] or any available trial periods (if offered) to evaluate the Services before committing to a paid subscription.

2.2. Circumstances for Refund Eligibility

Refunds may be considered under the following specific circumstances:

• Service Non-Delivery or Significant Malfunction: If, after subscribing to a paid plan, you are unable to access or use the core functionalities of the Services due to a fault directly attributable to Vidvatta for an unreasonable period, and we are unable to rectify the issue within a reasonable timeframe (e.g., 72 hours) after you have reported it to our customer support team with detailed information about the problem.
• Billing Errors: If you have been incorrectly billed due to a technical error on our part. In such cases, please notify us within [e.g., 15 days] of the billing date, and we will investigate the issue. If a billing error is confirmed, we will issue a refund for the erroneously charged amount.
• Initial Satisfaction Guarantee (If Offered): If Vidvatta explicitly offers a satisfaction guarantee (e.g., a "X-day money-back guarantee") for a specific plan at the time of your subscription, you may be eligible for a refund if you request it within the stipulated period and meet the conditions of the guarantee. Such offers, if available, will be clearly communicated during the sign-up process.

2.3. Non-Refundable Circumstances

Refunds will generally not be issued in the following cases:

• You have changed your mind after subscribing.
• You have not used the Services during your subscription period.
• You have violated our Terms & Conditions, leading to suspension or termination of your account.
• Your dissatisfaction is due to features not being present that were never advertised as part of your chosen plan.
• Issues arising from your local internet connectivity, your device compatibility (provided it meets our stated minimum requirements), or third-party software not controlled by Vidvatta.
• Temporary service interruptions due to scheduled maintenance (for which advance notice is typically provided).
• For any portion of a billing period that has already passed or for the remaining unused portion of a subscription term if you cancel mid-period.

3. How to Request a Refund

To request a refund, please contact our Customer Service team at [Insert Customer Support Email Address or Link to Support Page] within [e.g., 7 days] of the event that you believe makes you eligible for a refund.

Your request must include:

• Your full name and the email address associated with your Vidvatta account.
• The subscription plan for which you are requesting a refund.
• The date of the transaction.
• A clear explanation of why you are requesting a refund, with specific details and any supporting evidence (e.g., screenshots of errors, dates of service unavailability).

Our Customer Service Team will review your request. We reserve the right to make the final determination on refund eligibility. We aim to process all refund requests in a timely manner.

4. Refund Processing

If a refund is approved by IMMERSILEARN EDUCATION SERVICES LLP, it will typically be processed within 3-7 business days to the original method of payment used for the purchase. Please note that processing times may vary depending on your bank or payment provider.

You will be notified via email once a refund has been processed on our end.

5. Enterprise and Custom Plans

For "Enterprise" or custom negotiated plans, the terms of cancellation and any applicable refunds will be governed by the specific Master Service Agreement (MSA) or contract signed between IMMERSILEARN EDUCATION SERVICES LLP and the client entity. The terms outlined in such agreements will supersede this general policy where applicable.

6. Policy Changes

IMMERSILEARN EDUCATION SERVICES LLP reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new policy.